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DANA deposit and withdrawal

DANA is one of the fastest payment rails supported by minion. To deposit, log into your minion account, click "Deposit," and select DANA. Enter your desired amount — we support deposits ranging from a modest minimum to several million rupiah, depending on your account tier and daily limits. You'll be redirected to the DANA app to authorise the payment via your DANA PIN or biometric verification. Once approved, your minion balance updates instantly, typically within subject to verification. For withdrawals, navigate to "Withdraw," select DANA, and enter your amount. Your DANA-linked bank account must match your minion registration details for security. Withdrawal requests are processed within subject to verification under normal conditions, though verification windows may extend this during high-volume periods. DANA does not charge fees for transfers to minion, though your bank may apply standard transfer charges.

If your DANA deposit fails, first check your app balance and ensure sufficient funds are available. Retry the transaction immediately; most failures are temporary connectivity issues. If the problem persists, contact minion support with your transaction reference number. We can manually verify the payment and credit your account if the funds have already left your DANA wallet. For security, never share your DANA PIN or one-time verification codes with anyone, including minion staff. Keep your DANA app and minion account linked to the same phone number to avoid verification delays on future transactions.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets in Indonesia; minion supports both for deposits and withdrawals. To use OVO or GoPay, ensure your wallet is linked to a valid phone number and has passed OVO or GoPay's own KYC verification. On minion, select your preferred wallet during deposit, enter the amount, and authorise via your app (OVO PIN or GoPay one-time password). Deposits typically complete within subject to verification. OVO and GoPay withdrawals follow the same process: navigate to "Withdraw," select your wallet, confirm your linked phone number, and approve the transaction in your app. Withdrawal processing takes subject to verification for OVO and subject to verification for GoPay, though speed depends on network conditions and your e-wallet provider's backend processing. Both platforms support account-level withdrawal limits; check your wallet settings if a withdrawal request is declined.

Account binding is automatic once you authorise the first transaction on minion. Your OVO or GoPay phone number must match your minion registration for security and tax compliance. If you've changed your phone number recently, update it in both your wallet app and your minion account to prevent withdrawal rejections. OVO and GoPay occasionally perform maintenance windows; if deposits or withdrawals are temporarily unavailable, try an alternative payment method or contact support. Fees charged by OVO or GoPay (if any) are deducted by the wallet provider, not by minion — check your wallet app for a full transaction history.

BCA, Mandiri, BRI, BNI virtual account

Virtual account (VA) transfers offer a reliable alternative for bank-linked deposits and withdrawals. To use a bank VA on minion, select "Bank Transfer" during deposit and choose your bank (BCA, Mandiri, BRI, or BNI). We generate a unique VA number tied to your minion account; this number remains active for 24 hours. Transfer your deposit amount from your personal bank account to the VA number. Processing typically takes subject to verification depending on your bank's queue. Once credited, your minion balance updates and you can begin playing immediately. For withdrawals, request a new VA during the withdrawal process; we'll generate a fresh number for that transaction. Funds return to your linked bank account within subject to verification after our verification passes.

Virtual accounts are secure because they isolate minion transactions from your main bank account. Generate a new VA for each deposit or withdrawal; do not reuse old numbers. If you're unsure which bank to choose, check which account holds the funds you want to deposit. Your personal bank account details (account holder name, account number) must match your minion registration to avoid rejection or delays. If a transfer doesn't appear after subject to verification, contact your bank to confirm it was sent successfully, then contact minion support with the bank's reference number. Bank transfer fees vary by institution; check with BCA, Mandiri, BRI, or BNI for their current rates.

Fees, limits, and verification

minion does not charge deposit or withdrawal fees; however, your payment provider may apply standard charges. DANA, OVO, and GoPay transfers are typically free or carry a small fee visible in your app before confirmation. Bank transfers (VA) may incur a transfer fee from your bank, usually 2,500–our welcome offer depending on the institution and amount. account preferences on minion start at a modest minimum per transaction and increase with account tier and verification level. New accounts have daily deposit caps; these increase after KYC verification and regular activity. Withdrawal limits are similarly tiered — unverified accounts may face lower daily maximums. To increase your limits, complete KYC verification by providing your ID details. Processing typically takes subject to verification and must be done before your first withdrawal.

All account holders must complete KYC verification before their first withdrawal. This is a regulatory requirement in most jurisdictions and protects both you and minion from fraud. KYC collects your full name, date of birth, ID number, and ID type (national ID, passport, or driver's licence). Your data is encrypted and stored securely in compliance with data-protection standards. We do not share your details with third parties except as required by law or to process transactions. Verification is instant for most users; some cases may require manual review (1–2 hours). Once verified, your account has a "Verified" badge and you can withdraw without additional checks.

Resolving a stalled transaction

If a deposit has not credited after the expected window, first check your minion account's transaction history to confirm the status. If minion shows "Pending," the payment is still processing — wait a further subject to verification or contact support with your transaction ID. If minion shows "Completed" but your balance hasn't updated, there may be a display delay; refresh your page or log out and back in. For bank transfers, check your sending account to confirm the money left your account. If it did, note the reference number from your bank and contact minion support. We can manually verify the transfer and credit your account within 1–2 hours. If the money did not leave your account, the bank rejected the transfer — check the error message in your banking app (common reasons: incorrect VA number, insufficient funds, or account restrictions).

If a withdrawal request is taking longer than the stated window, check your minion account for any notification requesting additional verification. Sometimes, withdrawals are held for fraud-prevention review; this is temporary. Contact support with your withdrawal request ID and they can check the status. If the request was rejected (e.g. mismatched account holder name), you'll see an error message — correct the linked account details and retry. Refunded withdrawals are credited back to your minion account balance within 24 hours. For urgent issues, use live chat support; they can escalate withdrawal requests and provide real-time status updates. Document your transaction references and communication with support to expedite resolution if needed.